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Help CenterPlatform · Contacts

Contact Search

Find net-new prospects with validated targeting filters, readable errors, safe review, and client-scoped suppression.

Updated Oct 6, 2026 7 steps 9 questions answeredOpen this page in the platform
On this page
  • Overview
  • How to use this page
    • Select the client and check the allowance
    • Name the search and set how many to find
    • Build the targeting filters
    • Run the search
    • Review and add to Contacts
    • Reuse recent searches
    • Archive or restore a past search
  • What the buttons do
  • Common questions
On this page
  • Overview
  • How to use this page
    • Select the client and check the allowance
    • Name the search and set how many to find
    • Build the targeting filters
    • Run the search
    • Review and add to Contacts
    • Reuse recent searches
    • Archive or restore a past search
  • What the buttons do
  • Common questions

Overview

Contact Search finds net-new target prospects for the selected client and saves qualified matches into their Contacts. Build an ideal-customer profile with the filters on the left, run the search, review the matches, then add them to the client contact pool. Structured location, industry, and company-size fields accept only the supported options shown on the page, while city, title, domain, and keyword fields remain open entry where labeled. Rejected searches keep the provider message readable so you can correct the filter and try again. The monthly allowance counts only net-new contacts returned by a client search. Previously pulled identities are automatically suppressed for the selected client, so the results and recent-run history show what was new versus suppressed. Archive a past search when you want to hide it from the active Recent Searches list without changing its results, exports, suppression history, or usage record.

How to use this page

  1. 1

    Select the client and check the allowance

    Pick the client in the top-right switcher. The allowance card shows how many contacts remain this month, how many are used of the limit, and when it renews. For client searches, the used and remaining values change by the number of net-new contacts returned, not by the later Add to Contacts click.

  2. 2

    Name the search and set how many to find

    Give the search a list name so it is easy to recognize later, then set the number of contacts to find. The default is 1,000; for clients it is capped at the remaining monthly allowance. Pressing Enter in the count field starts the search. The requested number is a ceiling, so suppression or the available matching data can leave fewer net-new rows.

  3. 3

    Build the targeting filters

    Add job titles to include or exclude, seniority and functional levels, email status, company domains, company keywords, revenue range, and funding stage. For Location, leave the Region / Country / State switch on and pick countries or states from the list (states show with their country, such as California, US), or switch to City for free-text city entry. Regions such as EMEA or Europe are no longer offered, so pick the countries instead. The industry list shows every option; the location list shows the first 500 matches, so type to narrow it. Choose company-size bands from the options shown. Structured location, industry, and size values cannot be added as custom chips.

  4. 4

    Run the search

    Click Search. The button shows a spinner and reads Searching while the run works, and large searches can take several minutes. If the server rejects a filter or returns an incomplete response, the setup stops and shows a readable correction message instead of polling an unknown run. Results appear in a table with name, title, email, mobile, LinkedIn, location, and company firmographics. The search removes identities already accepted by an earlier search for this client, identities already in the client contact pool, and duplicates within the same run before showing the net-new results.

  5. 5

    Review and add to Contacts

    Scan the matches, then click Add to Contacts to save them into the client's contact pool. A toast confirms success or reports a problem. The search has already counted the net-new results against the client allowance. Add to Contacts saves those results without consuming a second allowance amount, so confirm the targeting looks right before saving. Download CSV exports the results without using extra allowance.

  6. 6

    Reuse recent searches

    The Recent Searches list shows past searches with their file name, status, and count. You can load a past run's filters or results, add a completed result set to Contacts, or download its CSV. Each completed row shows its net-new count and, when applicable, its suppressed count.

  7. 7

    Archive or restore a past search

    Select Archive on a Recent Searches row and confirm to hide that run from the active list. Its results, CSV export, suppression history, and usage record stay intact. When archived searches exist, select Archived (count) to view them, then select Restore on a row to return it to Recent Searches.

What the buttons do

List name
Labels the search so it is recognizable in Recent Searches.
Number of contacts to find
Sets how many prospects to pull. Default 1,000; clients are capped at the remaining allowance. Press Enter here to start the search.
Targeting filters
Uses open-entry chips for titles, cities, domains, and keywords, plus supported choices for seniority, function, country, state, industry, company size, revenue, funding, and email status.
Search
Runs the prospect search with the configured filters. Shows Searching while it works and displays the server correction message if a structured value or response is rejected.
Add to Contacts
Saves the current net-new matches into the selected client's Contacts. The search allowance was already counted from net-new results, so this action does not charge the same rows again.
Download CSV
Exports the results as a CSV. Does not use extra allowance; a failed download shows an error toast.
Recent Searches
Lists the latest active searches. Load restores filters or results, Add saves a completed result set, CSV downloads it, and the Contacts column shows new and suppressed counts.
Archive
After confirmation, hides a past search from Recent Searches without removing its results, exports, suppression history, or usage record.
Archived (count) / Recent
Switches between archived searches and the active Recent Searches list when archived runs exist.
Restore
Returns an archived search to Recent Searches.
Net-new result count
The results heading counts contacts that survived the client suppression check and are new for this client. It does not include previously pulled contacts.
Suppressed count (Recent Searches)
The Contacts column shows the net-new count and, when applicable, how many previously pulled contacts were suppressed for this client.

Common questions

Does running a search use my allowance?
Yes, for client searches the allowance counts net-new contacts when the search completes. It does not count previously pulled or duplicate identities, and Add to Contacts does not charge the same results again. Employees do not consume a client allowance.
Why is my contact count capped?
For clients, the requested count is limited to the contacts remaining in this month's allowance. The final result can be lower when prior search results, existing Contacts, same-run duplicates, or the available matching data are suppressed.
Where do the contacts go?
Added prospects land in the selected client's Contacts (Contacts > Manage), ready to enroll into a campaign.
My search is taking a while. Is that normal?
Yes. Larger searches take longer to build. The Search button reads Searching while it runs, and you can leave and check Recent Searches later.
How does Contact Search avoid duplicate pulls?
Suppression is scoped to the selected client and checks identities from earlier accepted Contact Search results and the client's existing Contacts. Same-run duplicates are removed too, so a person already pulled for this client does not appear as a new result again.
What do New and suppressed mean in Recent Searches?
New is the number of contacts that survived suppression and are available in that run's results. Suppressed is the number of previously pulled or duplicate contacts removed before the run was saved. Only the net-new count is shown in the results table and counted toward a client allowance.
Does archiving a search delete its results or change my allowance?
No. Archiving only hides the run from Recent Searches. Its results, exports, suppression history, and usage record remain intact, and you can restore it later.
Why was a location, industry, or company size rejected?
Those fields use the supported provider choices shown on the page. Select a listed country, state, industry, or size band; regions such as EMEA or Europe are not supported, so list the countries instead. Use the City field for an open-ended city name. A past search that used an older name, such as a state without its country, is matched to the current option when the match is clear. If a request is still rejected, Contact Search keeps the provider message visible so you can correct the value and try again.
Why can't I open Contact Search in a self-serve workspace?
Contact Search is not part of the self-serve plan. A self-serve workspace does not see it in the Contacts menu, and opening its link shows a Not on your plan page that names the feature, lists what your plan includes and links back to Contacts. A search started from a page that was already open returns Not found. Managed and Platform Only workspaces are not affected. To ask about the managed service, open Plan and billing.
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Category: Platform · Contacts

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